Category term

What is Advisor leaderboard?

An advisor leaderboard in conversation intelligence ranks advisors on the quality of their conversations, such as playbook adherence and intent captured, rather than on revenue alone, so an advisor in a low-footfall store can top it.

It is the reason top performers adopt recording first: the leaderboard makes their work visible for the first time. Advisors see their own position and evidence before their manager does.

Related terms

• Borentis Score: The Borentis Score is a single 0 to 100 measure of how well a store, region or advisor is executing its sales conversations, built from every consented conversation and comparable on one standard across the network.
• Capture rate: Capture rate is the share of a store's customer conversations that were recorded with consent, measured per advisor and per store against footfall or walk-ins.
• Coaching heatmap: A coaching heatmap is a grid of playbook themes against advisors, coloured by miss rate, where each cell opens the conversations that show the gap, so a training hour can be aimed at the advisor and the skill that need it.

Where Borentis applies this

• Advisor Recognition: Great work, finally witnessed.
• Coaching from Best Conversations: Your best advisor, teaching everyone.