Borentis brings every customer conversation into one intelligence layer: understanding what happened, what it means, and what should happen next to improve sales, customer experience, and employee performance.
From the first hello to the follow-up, Borentis captures, scores and acts on every in-store conversation, one platform where a contact centre would need five, built for the floor rather than the phone.
Every counter conversation, recorded and transcribed in real time.
Every counter conversation, recorded and transcribed in real time.
Consultation quality scored against your rubric, every location, every day.
Consultation quality scored against your rubric, every location, every day.
Conversation data synced with your existing CCTV footage.
Conversation data synced with your existing CCTV footage.
The upsell that was there and missed, surfaced and coached.
The upsell that was there and missed, surfaced and coached.
Frustration caught before it becomes a complaint or a lost sale.
Frustration caught before it becomes a complaint or a lost sale.
Script deviations and missing disclosures, flagged at the counter.
Script deviations and missing disclosures, flagged at the counter.
Sentiment and topic trends that survey programmes never reach.
Sentiment and topic trends that survey programmes never reach.
Every in-store interaction scored, replacing the infrequent mystery-shopper visit with the whole floor.
The same standard enforced across every location, not just the branches head office happens to visit.
Coaching grounded in real customer interactions and real workloads, not anecdotes and a monthly report.
Audio (and video-ready) AI, field staff, online browse, CRM history and marketplace data, all unified into one Persona profile per shopper.
Persona scores each shopper 0-100 per session. The agents prioritise who to reach, on which channel, and exactly when.
WhatsApp, SMS, email and voice, triggered by real in-store intent, not static segments. Your team approves the edge cases.
The model auto-selects the winning variants across channels, with a weekly briefing to the CMO. Zero guesswork.
Each agent specialises. Together they close the full offline-to-online loop, from the moment a shopper walks in, all the way to attributed revenue, one coordinated system rather than five point tools bolted together.
Listens to the floor in real time. As a salesperson walks a buyer through variants, Saarthi whispers a nudge on objection handling, reminds them to confirm cross-sell intent, and flags a competitor counter-pitch before it lands.
Turns every captured conversation into the Borentis Score, dimension by dimension, pitch adherence, product knowledge, competitor defence, objection handling, follow-up rate, intent captured.
Closes the loop. The walk-in that left without a follow-up becomes a WhatsApp thread in the buyer's own language, a same-day voice callback, an SMS reminder, orchestrated, attributed, and routed back into pipeline.
A single 0-100 execution score, composited from six dimensions of every real conversation, drillable from network to region to store to individual advisor.
Fully configurable. Every dimension, weight and target you see here is customisable, score what matters to your category, your store format, and your playbook. Add your own dimensions; set the bar per region. The Score bends to your business, not the other way round.
The in-store conversation looks different in a jewellery store and a car showroom, so the signals Borentis captures, and how it coaches, adapt to each. Pick your vertical.
Store heads and finance desks only log near-purchase cases, and field promoters capture partial demo context. The comparison, the demo reaction, the financing hesitation, all lost before it reaches a “hot lead” filter.
High-fidelity capture at the point of sale, mobile or fixed directional microphones, synchronised with on-site CCTV via real-time streams, and offline-first so a dropped signal never costs a conversation.
Language-aware transcription across Hinglish and 50+ Indian languages and dialects, with sentiment and emotion signals, engine-agnostic and routable to your approved provider.
Fits your stack: legacy telephony, CRM and BI / analytics platforms via REST APIs, with role-scoped access and DPDP-aware data routing.
Point tools own a single layer. Borentis is the only full-funnel floor-intelligence layer. Premium brands pay five vendors today and still can't answer what happened in-store.
Audio-first, video-ready fusion, a depth no point tool matches, trained across 50+ Indian languages and 100K+ minutes of real store conversation every month.
A live nudge in the exact moment the sale is decided. Every interaction feeds the model, a data flywheel that compounds with every store, every day.
Pre-visit → in-store → post-visit nurture → attribution, in one platform. The martech incumbents are built for digital-first; the in-store signal stays invisible to them, always.
Agents autonomously build, test and optimise across the offline-to-online journey. Reinforcement learning closes the gap static campaigns leave on the table.
Records through dead zones and dropped signal. No conversation is ever lost.
Accurate transcription and scoring across code-switched, real-world Indian speech.
Score dimensions, weights, targets, nudges and follow-up rules, all tuned to your brand.
Every talk scored on greeting, needs discovery, objection handling, empathy and next step.
From CMO to regional to store manager, everyone sees exactly their patch, nothing else.
Every autonomous follow-up traced back to the conversation and the revenue it produced.
For the first time, we can see what's actually happening on the floor, where intent drops, when to coach, and which conversations to follow up. Decisions run on real dialogue instead of assumptions.
No. Those tools are built for digital sales calls, English-first, always-on, counting activity. Borentis is built for the physical floor: offline-first capture, 50+ Indian languages including code-switched Hinglish, and scoring tied to in-store execution and attributed revenue, not call volume.
Yes. Capture is offline-first, the Saarthi app records locally through dead zones and dropped signal, then syncs automatically the moment connectivity returns. No conversation is ever lost.
Transcription and scoring run across 50+ Indian languages and the real, code-switched way people speak on the floor, Hindi and English in the same sentence, rather than English-first models retrofitted for India.
Every score dimension, weight, target, talking point and objection is configurable to your category and your playbook, electronics, jewellery, auto, real estate, BFSI and more. The Borentis Score reflects how you sell, not a generic template.
Cadence routes each high-intent walk-in into automatic WhatsApp, SMS and voice follow-up, and every touch is traced back to the conversation that triggered it and the pipeline it produced, a closed loop from floor signal to attributed revenue.
Book a 30-minute floor walk-through. We come back with a Borentis Score for a sample of your own captures, scored on your own playbooks, in your own language, before any procurement conversation starts.
hello@borentis.com · Replies within 1 working day · no spam, no mass list