Category term

What is Transcript retention window?

The transcript retention window is the agreed period for which a conversation's transcript and derived scores are kept after the audio has been deleted, set by the retailer as Data Fiduciary and enforced automatically.

Audio is the liability; it is deleted once transcribed, with the deletion timestamped. Transcripts are kept for the window, and short-lived signals such as intent scores expire on their own. This is what turns "we record customers" into a posture a legal team can sign.

Related terms

• Consent-first capture: Consent-first capture is a recording design in which nothing is captured until the customer has consented, through a QR page on their own phone, a WhatsApp or SMS link, or a spoken code recorded at the start of the conversation, with notice given at the entrance and the desk.
• Data Fiduciary: A Data Fiduciary, under India's Digital Personal Data Protection Act 2023, is the entity that decides the purpose and means of processing personal data; for conversations recorded in a store, that is the retailer or brand, with the software vendor acting as a Data Processor on its instructions.

Where Borentis applies this

• Compliance & Consent: Proof of what was said at the counter.