Network Performance
See how three hundred stores sell, not just what they sold, and catch the launch that did not land on day one.
A head of retail with three hundred stores sees revenue, conversion and footfall by store, and nothing about how the floor sells until those numbers move. By then the cause is weeks old. Network performance means measuring the conversation itself, playbook, objections, offers, follow-ups, by store and region, daily, so a problem shows up as a skipped step in week one rather than a revenue miss in month three.
Also searched as: multi-store performance management, retail execution scorecard, store network dashboard, product launch execution tracking.
The problem today
- Results data says store 41 converts at 14 percent and store 87 at 22 with the same footfall. It cannot say why.
- A launch is judged on month-two sales because nobody knows whether it was pitched correctly in week one.
- Recognition rewards the flagship store, not the advisor who converts a higher share of fewer customers.
- Regional trainers travel on instinct, not on evidence of which store needs them.
What changes with Borentis
- An execution scorecard by store and region: adherence, objections answered, competitor defence, lead capture, follow-up within the window, launch pitch accuracy.
- Coverage reported alongside every score, so a thin week is visible.
- Launch mention rate and offer accuracy from day one, with the first objections in customers' words.
- Recognition on metrics the advisor controls.
On the floor
A chain's scorecard shows one region presenting the month's exchange offer in a minority of conversations while every other region is above two-thirds. The regional trainer visits the three lowest stores with the transcript lines. By month end the region is level and the offer's redemption follows. The revenue report would have shown the miss six weeks later, without the cause.
Products that deliver it
Where Borentis applies this
- Execution Scorecards: See the floor before the P&L does.
- Launch & Offer Execution: Know your launch landed, on day one.
- Advisor Recognition: Great work, finally witnessed.
- Playbook Adherence: Your playbook, finally observed.
Frequently asked questions
How much coverage makes a scorecard reliable?
Enough that a store's weekly score rests on dozens of conversations, not a handful. Coverage is shown next to every score so nobody ranks stores on a thin week.
Does this replace store audits?
It replaces the mystery shop as the measure of selling. Operational audits, checklists, merchandising, hygiene, are a separate product, BorentisOps, and are read alongside the conversation data.
Can we start with our own recordings?
Yes. InstaAudit scores months of existing recordings against the playbook so the baseline exists before the pilot starts.
Read next
- 10 retail KPIs only the conversation can measure
- Best retail execution software in India
- How to measure sales execution across hundreds of stores
- How to check a launch is pitched in every store
- Sales interaction monitoring in retail
See it on your own floor. A pilot starts with a handful of stores, your playbook written as steps, and a first scorecard inside the first week of capture.