Free tool
DPDP Consent Notice Generator for Retail Stores
A DPDP consent notice is the written notice and consent wording a retailer uses, under India's Digital Personal Data Protection Act 2023, to tell customers that conversations may be recorded, for what purpose, for how long, and how to withdraw. Fill in your details and this page writes the entrance sign, the desk card, the advisor's disclosure line in English and Hindi, the consent page, the withdrawal notice, and the list of records to keep.
Entrance notice (signage)
Conversations with our advisors in this store may be recorded, with your consent, for quality, training and follow-up on your enquiry. Recordings are transcribed and the audio is deleted. You can decline, and you can withdraw consent at any time. Details and contact: [Business name], [privacy email], [phone].
Desk card
We may record this conversation for quality, training and follow-up on your enquiry. We will ask for your consent first. Say no at any time and nothing will be recorded. Your details, if you share them, are used only to follow up on this enquiry and are kept for 90 days. Full notice: ask our advisor or scan the code.
Advisor disclosure line (English)
To help me capture your requirements accurately without taking notes while we talk, may I use our digital conversation assistant? You can review and accept on your phone, or just say yes and read the code on my screen.
Advisor disclosure line (Hindi, romanised)
Aapki zaroorat sahi se samajhne ke liye, kya main apna digital assistant use kar sakta/sakti hoon? Aap apne phone par dekh kar accept kar sakte hain, ya bas "haan" boliye aur screen par likha code padh dijiye.
Consent page (QR or WhatsApp link)
[Business name] would like to record and transcribe this conversation for quality, training and follow-up on your enquiry. The audio is deleted after transcription. Your name and phone number, if you share them, are used only for follow-up on this enquiry and kept for 90 days. You can withdraw consent at any time by messaging us on WhatsApp or emailing us ([privacy email], [phone]). Questions and complaints: [privacy email]. You may also approach the Data Protection Board of India. [Accept and start] [Decline]
Withdrawal and erasure notice
To withdraw consent or ask [Business name] to delete your details, contact [privacy email] or [phone] with the date and store. We will confirm within 7 working days.
What to keep as a record
Keep per conversation: consent method and time, notice version shown, the advisor's spoken disclosure in the transcript, audio deletion timestamp. Keep per programme: the 90 days transcript retention rule and its deletion job, the withdrawal log, and the data processing agreement with your software provider.
Generated in your browser; nothing you type leaves this page. This is a working template based on the DPDP Act 2023 and published retail guidance, not legal advice. Confirm the wording with your counsel.
How to use these
- Print the entrance notice at A4 or larger and place it where customers enter. Place the desk card at every counter or consultation table.
- Train advisors to say the disclosure line before any recording starts, and score it as a step in your playbook so every recording carries evidence that notice was spoken.
- Put the consent page text behind a QR code on the desk card and in any WhatsApp or SMS consent link.
- Keep the records listed. If a query arrives, they are what you will be asked for.
Frequently asked questions
Is signage enough for consent under the DPDP Act?
No. Signage is notice. Consent needs a clear affirmative action for the stated purpose: a tap on the customer's own phone, or a spoken confirmation recorded at the start of the conversation.
Do I need a Hindi version?
The Act expects notice in a language the customer understands. For most Indian floors that means English and Hindi at minimum, with a regional language where the floor speaks one.
Is this legal advice?
No. It is a working template based on the Act and published retail guidance. Confirm the wording with your counsel before you print it.
Further reading
- DPDP consent notice for a retail store: the templates explained
- Is recording customer conversations legal in an Indian store?
- Capture in-store conversations: consent first
Borentis takes consent before capture, on the customer's own phone or by spoken code, scores the disclosure line as a playbook step, deletes audio after transcription, and keeps the records this page lists, for every conversation on your floor.