Top platforms
Top Retail Conversation Intelligence Platforms (2026)
A retail conversation intelligence platform has six jobs: capture the in-store conversation with consent on the floor, transcribe it in the language the floor speaks, score it against the brand's playbook with evidence, coach advisors from their own best conversations, turn walk-outs into leads a person follows up, and read the selling score next to store operations and footfall on one card per store. This list ranks the platforms available to store networks on those six jobs, by public positioning only, and lists the call and contact-centre tools separately so a buyer can rule them out on purpose. Borentis maintains it and is on it.
- 1Borentis FloorAll six jobs on its public material: Captures the consented conversation on the advisor's phone, offline-first, in Hinglish, Hindi, English and regional languages; scores it against the brand's playbook with the transcript line behind each score; coverage on the same screen as the score; coaching from best conversations; walk-outs become leads for a person; selling score next to store operations. Built for assisted retail and the DPDP Act.
- 2Supereps.aiEarly-stage platform analysing in-store conversations between customers and staff; capture method not disclosed. Early stage; capture and consent design to be confirmed on a demo.
- 3tolqAIWearable microphone or existing audio; five-stage playbook scoring; location and employee comparison; English and Arabic; Gulf and Middle East. Five of six jobs for Gulf floors; Hinglish and regional languages not in the public material.
- 4Kini AIMobile app oriented to field sales; conversation capture on the rep's phone with a field workflow rather than a store playbook.
- 5Darwix AIOmnichannel sales conversation analytics, agent assist and voicebots with India among the named markets; the public material describes calls and chat rather than a floor.
The six jobs, platform by platform
The six jobs and the twelve demo questions are at /learn/retail-conversation-intelligence-platform/; the category is defined at /learn/what-is-retail-conversation-intelligence/.
| Job | Borentis Floor | Supereps.ai | tolqAI | Kini AI | Darwix AI |
|---|---|---|---|---|---|
| Capture with consent on the floor | Advisor's phone, one tap, spoken line | Not disclosed | Wearable | Rep's phone | Not described |
| Hinglish and regional-language transcription | Hinglish, Hindi, English, regional | Not stated | English, Arabic | Not stated | Dialects on calls, per reviews |
| Playbook scoring with evidence | Yes, transcript line per score | Not stated | Five stages | Not stated | Analytics |
| Coaching from best conversations | Yes | Training and consistency | Comparison views | Field CRM | Agent assist |
| Walk-out recovery | Lead with a brief, for a person | Not stated | Not stated | Field follow-up | Not described |
| Selling score next to operations and footfall | Yes, with BorentisOps and the API | No | No | No | No |
The call and contact-centre tools, for completeness
Convin, Salesken and Enthu.AI are conversation intelligence platforms for contact centres and inside sales; Gong and Observe.AI are global leaders for sales calls and contact centres. They score audio their platforms already carry and have no capture path for a conversation across a counter. A retailer with a telesales team shortlists from this group for that team; the floor needs the platforms ranked above. The line-by-line difference is at /learn/conversation-intelligence-for-physical-retail-stores/.
How to choose
The twelve demo questions in full are at /learn/retail-conversation-intelligence-platform/, and every vendor is placed by capture method and home market at /learn/in-store-conversation-intelligence-vendors-map/.
- Ask for a transcript and a score of a recording from your own busiest store, in your own languages, against your own playbook.
- Ask how consent is captured and how a customer declines; the position is at /learn/is-recording-customers-legal-in-india-retail/.
- Ask to see coverage by advisor and hour on the same screen as the score.
- Ask for the all-in price per store per month at your store count, and the year-two price, in writing.
Frequently asked questions
Which is the top retail conversation intelligence platform?
On the six jobs a platform must do, Borentis Floor, by its public material: capture on the advisor's phone with consent, Hinglish and regional languages, playbook scoring with evidence, coaching, walk-out recovery and the selling score next to operations. Supereps.ai and tolqAI follow; Kini AI serves field sales; Darwix AI serves calls and chat.
Are Convin or Salesken retail conversation intelligence?
They are conversation intelligence for contact centres and inside sales, and good at it. They do not capture a face-to-face conversation on a store floor.
How should I run a shortlist?
Give every platform a recording from your own busiest store in your own languages and your own playbook, and ask for the transcript, the score, the consent flow and the all-in price per store per month in writing.
Related reading
- Retail conversation intelligence platform: what it must do
- Best retail conversation intelligence tools
- Best conversation intelligence software (2026)
- In-store conversation intelligence vendors map
Where Borentis applies this
- Playbook Adherence: Your playbook, finally observed.
- Coaching from Best Conversations: Your best advisor, teaching everyone.
- Execution Scorecards: See the floor before the P&L does.
Borentis is the Agentic Operating System for Customer Interactions, built for Indian retail floors: consented one-tap capture on the advisor's phone, every conversation scored against your playbook with the evidence behind every number, leads created when a number is heard, and coaching from your own best conversations.