Work close to the client and the product.

Borentis is hiring an Enterprise Customer Success Manager to manage multiple client accounts and support them through onboarding, training, product adoption, and ongoing account management. The role will also coordinate internal teams to resolve client issues and identify opportunities to expand Borentis usage within existing accounts.

Roles and responsibilities

Manage relationships with multiple enterprise clients and act as their primary point of contact.
Coordinate onboarding, account setup, implementation timelines, training, and follow-ups.
Conduct product training and help clients use Borentis dashboards, reports, and insights.
Record and track client requests, issues, action items, meeting notes, and follow-ups.
Coordinate with product, engineering, operations, sales, and leadership teams to resolve client issues through to closure.
Conduct regular client check-ins, gather feedback, and communicate client needs internally.
Maintain onboarding trackers, account records, task lists, FAQs, and training documentation.
Identify opportunities to increase adoption or expand Borentis usage across existing accounts.

Qualifications / requirements

1-4 years of experience in customer success, account management, client servicing, onboarding, implementation, or enterprise support.
Experience managing multiple client accounts or business relationships.
Excellent written and spoken English communication.
Strong organisational skills and attention to detail.
Proficiency in maintaining records, trackers, meeting notes, and task lists.
Ability to coordinate across multiple teams and follow up until issues are resolved.
Ability to understand a SaaS product and explain its features clearly to clients.

Preferred experience

Experience with enterprise clients, SaaS products, CRM systems, ticketing tools, or project-management tools.