A monthly walk of every store system before it fails in front of customers.
A monthly preventive maintenance checklist is a scheduled walk through every system a store depends on, so that ACs, lights, signage, power backup, CCTV, POS hardware, shutters, plumbing and fire equipment are serviced before they fail during trading hours. The Maintenance Executive fills it once a month per store, usually before opening, taking live photos of service tags, panels and readings, and the Area Manager reviews the scored result. Showrooms add their test-drive vehicles. Four items are fatal because a fail is a safety risk: electrical earthing, fire extinguishers, emergency exit lighting and test-drive vehicle brakes and papers. Every failed item raises a ticket with an owner and a deadline, and the score is read next to the store's selling score.
Free. No form. The workbook has the same columns as the table below, with the score formula and a fatal-item check in place.
Score = weight of items answered Yes ÷ weight of items not marked N/A, out of 100. Pass mark 85. A failed fatal item caps the score at zero and raises a ticket to the area manager.
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 1 | AC filters cleaned | Have the filters of every indoor AC unit been cleaned or replaced this month? | Yes / No / N/A | Required | 3 | Every filter clean, date written on the service tag, no dust on the grilles. |
| 2 | AC servicing due | Is every AC unit within its servicing schedule, with the last service date on the tag? | Yes / No / N/A | Required | 3 | Service tag shows a date within the schedule, next due date written clearly. |
| 3 | Cooling performance | Is the floor temperature comfortable, with no unit leaking water or making unusual noise? | Yes / No / N/A | No | 3 | Floor comfortable at peak hours, no drips on display cars, carpets or products. |
| 4 | Drain lines clear | Are AC drain lines clear and routed away from electrical points and customer areas? | Yes / No / N/A | No | 2 | Drain pipes intact, water draining freely, no pooling near sockets or on the floor. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 5 | Dead lamps on floor | How many lamps or spotlights on the floor, windows and trial rooms are not working today? | Number | No | 3 | An exact count after walking every zone, with each dead lamp raised as one ticket. |
| 6 | Facade sign lit | Is the facade sign fully lit with no dead letters, flicker or visible wiring? | Yes / No / N/A | Required | 4 | Every letter lit evenly, timer set correctly, no loose wires or broken panels. |
| 7 | Window and display lights | Are window and display spotlights aimed as per the VM standard and working? | Yes / No / N/A | Optional | 3 | Spotlights aimed on the window hero and display cars or products, none pointing at walls. |
| 8 | Timers and switching | Are sign and window light timers set to the store's current opening and closing times? | Yes / No / N/A | No | 2 | Timers match trading hours, adjusted for festive and late-night trading days. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 9 | Panel and earthingFatal | Is the electrical panel closed and labelled, with earthing and the earth leakage breaker tested and working? | Yes / No / N/A | Required | 5 | Panel locked and labelled, earth leakage breaker trips on test, no burnt smell or heat. |
| 10 | Loose or exposed wiring | Is the store free of loose, taped or exposed wiring, including behind counters and in the stockroom? | Yes / No / N/A | No | 4 | No exposed or joined wires anywhere, extension boards not daisy-chained. |
| 11 | UPS and inverter | Do the UPS and inverter hold the POS, CCTV and emergency lights for the rated backup time? | Yes / No / N/A | Required | 4 | Battery test passed, backup time written on the tag, no swollen or leaking batteries. |
| 12 | Generator or power backup | Where the store has a generator or building backup, has it been test-run this month with fuel logged? | Yes / No / N/A | Optional | 2 | Test run logged with date and hours, fuel level recorded, changeover works. |
| 13 | Meter reading | What is this month's electricity meter reading? | Number | Required | 1 | Exact reading from the meter, with a photo, for comparing consumption month on month. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 14 | CCTV cameras working | Is every CCTV camera recording, clean, and pointed at its assigned area, including the billing counter and entrance? | Yes / No / N/A | Required | 4 | Every camera live on the monitor, lens clean, billing counter and entrance fully covered. |
| 15 | DVR storage | How many days of footage does the DVR or NVR currently hold? | Number | Required | 3 | Number of days of recording available, meeting the brand's minimum retention. |
| 16 | POS hardware | Are the POS terminals, barcode scanners, card machines and receipt printers working without faults? | Yes / No / N/A | No | 3 | Every terminal boots, scanner reads, card machine connects, printer paper stocked. |
| 17 | Display screens | Are in-store display screens and video walls working and playing the current campaign content? | Yes / No / N/A | Optional | 2 | Every screen on, no dead pixels or frozen video, current campaign content playing. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 18 | Entrance doors | Do the entrance doors open and close smoothly, with door closers and handles secure? | Yes / No / N/A | No | 3 | Doors swing freely, closers adjusted, no cracked glass, handles tight. |
| 19 | Shutters and locks | Do the rolling shutters and locks operate smoothly, and are they greased? | Yes / No / N/A | No | 3 | Shutter rolls without jamming, locks turn freely, grease applied this month. |
| 20 | Paint and walls | Are walls, ceilings and fixtures free of peeling paint, damp patches and stains? | Yes / No / N/A | Optional | 2 | No damp, cracks or peeling paint in customer view, touch-ups done. |
| 21 | Fixtures and furniture | Are counters, tables, racks, trial room doors and lounge seating stable and undamaged? | Yes / No / N/A | No | 3 | No wobbling fixtures, broken hinges, torn upholstery or sharp edges. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 22 | Washrooms working | Do washroom taps, flushes and drains work, with no leaks or blockages? | Yes / No / N/A | No | 3 | Every tap and flush works, drains clear, no leaking pipes under basins. |
| 23 | Water supply and storage | Is the water tank or supply clean and adequate, with the tank cleaning date recorded? | Yes / No / N/A | No | 2 | Supply steady, tank cleaning date within schedule, no leaks at the tank or pump. |
| 24 | Kitchen plumbing | In cafe outlets, are the kitchen sink, grease trap and drains clean and flowing? | Yes / No / N/A | No | 3 | Grease trap cleaned on schedule, sink drains freely, no smell or standing water. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 25 | Fire extinguishersFatal | Are all fire extinguishers in place, pressure in the green zone, and within their refill date? | Yes / No / N/A | Required | 5 | Every extinguisher mounted, gauge green, refill tag current, access clear. |
| 26 | Emergency exit lightingFatal | Are emergency exit signs and lights lit, and do they stay on when mains power is cut? | Yes / No / N/A | Required | 5 | Exit signs lit, emergency lights work on battery, exit routes clear of stock. |
| 27 | Smoke detectors and alarm | Have smoke detectors and the fire alarm panel been tested this month? | Yes / No / N/A | No | 4 | Detectors tested, alarm panel shows no faults, test date logged. |
| 28 | Pest control record | Is the pest control service report for this month on file and signed? | Yes / No / N/A | Optional | 2 | Service report dated this month, signed by the operator and the store. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 29 | Test-drive servicing | In showrooms, is every test-drive vehicle within its service schedule, with the service record on file? | Yes / No / N/A | No | 3 | Every vehicle serviced on schedule, next service date and odometer noted. |
| 30 | Test-drive brakes and papersFatal | Do the test-drive vehicles have working brakes and tyres, with valid insurance, registration and PUC in the vehicle? | Yes / No / N/A | Required | 5 | Brakes and tyres checked, insurance, registration and PUC valid and in the glovebox. |
| 31 | Test-drive vehicle condition | Are test-drive vehicles clean, fuelled or charged, and free of warning lights on the dashboard? | Yes / No / N/A | Optional | 2 | Clean inside and out, fuel or charge above half, no dashboard warning lights. |
Loaded into BorentisOps, each required photo is live, GPS and time-stamped, so a photo from yesterday or another store does not pass. Where the brand has a docket or display standard, Drishti scores the photo against it and marks the misses. Every fail raises a ticket with an owner and a deadline, and the area manager sees the store on a heat map before the next visit.
The checklist runs offline and syncs when signal returns, in Hindi, English and Hinglish, and the operations score sits next to the store's selling score from Borentis Floor on one store card. Pricing is per store, so every maintenance executive and staff member in the store is on the app.
Tickets react to something already broken. Preventive maintenance finds wear before it becomes a failure on a busy Saturday, such as a clogged AC filter, a weak UPS battery or a shutter that needs grease. A monthly walk also creates a history for each asset, so the brand can see which stores keep having the same fault and decide whether to repair or replace.
Four: electrical panel and earthing, fire extinguishers, emergency exit lighting, and test-drive vehicle brakes and papers. Each is a safety risk to customers or staff, so a fail caps the audit at zero and raises an immediate ticket. Stores without test-drive vehicles mark that section N/A and it does not count against their score.
Yes, if the brand gives them a login. Many brands have the facility vendor's technician fill it during the monthly visit while the Maintenance Executive reviews. Live photos with GPS and time stamps show the visit happened at the store, and the Area Manager sees the score without waiting for a report by email.
Yes. The Excel download keeps the same columns BorentisOps uses: section, item, question, answer type, photo rule, weight, fatal flag and the note on what good looks like. It imports as a checklist, and a Borentis onboarding person maps the filled-by and reviewed-by roles to your people and assigns it to your stores. You can mark any section N/A for formats it does not apply to, such as the test-drive fleet for non-automobile stores.