A monthly check that pest control is contracted, done, and working.
A pest control SOP checklist is a monthly check that the store's pest control contract is in place, the scheduled treatments actually happened, bait stations and traps are intact, and there is no sign of rodents, cockroaches or termites in the stockroom, kitchen or behind fixtures. The Store Manager fills it once a month, ideally the day after the service visit, with live photos of the service report, bait stations and any evidence found, and the Maintenance Executive reviews it. It applies to every format: a cafe kitchen, a jewellery strong room, a furniture store with wooden stock and an apparel stockroom full of cartons. Two items are fatal, and every failed item raises a ticket with an owner and a deadline.
Free. No form. The workbook has the same columns as the table below, with the score formula and a fatal-item check in place.
Score = weight of items answered Yes ÷ weight of items not marked N/A, out of 100. Pass mark 85. A failed fatal item caps the score at zero and raises a ticket to the maintenance executive.
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 1 | Contract valid | Is there a valid pest control contract for this store, with the end date after today? | Yes / No / N/A | Optional | 4 | Contract on file, store address correct, end date in the future, renewal date noted. |
| 2 | Service schedule followed | Did the scheduled service for this month happen on the planned date? | Yes / No / N/A | No | 3 | Service done within the planned week, any missed visit rescheduled and logged. |
| 3 | Service report on file | Is this month's service report on file, listing the treatment done, areas covered and chemicals used? | Yes / No / N/A | Required | 3 | Report dated this month, areas and chemicals listed, signed by the technician and store. |
| 4 | Operator licence | Does the pest control operator's current licence copy sit with the contract? | Yes / No / N/A | No | 2 | Licence copy on file with the contract, within its validity date. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 5 | Bait station map | Is there a current map showing every bait station and trap in the store and stockroom? | Yes / No / N/A | Required | 2 | Map displayed in the stockroom, stations numbered, matches what is on the ground. |
| 6 | Bait stations intact | Are all bait stations present, closed, secured and numbered as per the map? | Yes / No / N/A | Required | 3 | Every station in place and locked, none moved behind stock or broken open. |
| 7 | Fly control in cafes | In cafe outlets, are insect killer machines working and glue boards changed on schedule? | Yes / No / N/A | Optional | 3 | Machines on and clean, glue boards dated and changed, none placed above food prep. |
| 8 | Termite treatment | Where the store holds wooden furniture or fixtures, is the termite treatment record current? | Yes / No / N/A | No | 2 | Termite treatment date within the schedule, no fresh mud tubes on walls or fixtures. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 9 | Stockroom evidence | Is the stockroom free of droppings, gnawed cartons, nesting material and dead pests? | Yes / No / N/A | Required | 4 | Floor, corners and carton tops clean, no droppings or gnaw marks anywhere. |
| 10 | Food area evidenceFatal | In cafe outlets, is the kitchen, counter and food storage free of live pests or droppings? | Yes / No / N/A | Required | 5 | No live insects or droppings in the kitchen, counter, dry store or chillers. |
| 11 | Floor and fixtures evidence | Is the sales floor free of pest signs behind counters, under display units and in trial rooms or lounges? | Yes / No / N/A | No | 3 | No droppings or insects behind counters, under fixtures, in trial rooms or lounge seating. |
| 12 | Sightings logged | Have all pest sightings by staff this month been logged and passed to the operator? | Yes / No / N/A | No | 2 | Every sighting logged with date, place and what was seen, passed to the operator. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 13 | Drains covered | Are all floor drains fitted with covers or grilles and cleaned? | Yes / No / N/A | No | 3 | Every drain covered with an intact grille, no smell, no standing water. |
| 14 | Entry points sealed | Are gaps around pipes, cables, doors and the shutter base sealed? | Yes / No / N/A | Optional | 3 | No visible gaps at pipe entries, cable holes or under doors, rubber seals intact. |
| 15 | Waste handling | Is waste bagged, lidded and removed daily, with no food waste left overnight? | Yes / No / N/A | No | 3 | Bins lidded and emptied daily, no food waste left in the store overnight. |
| 16 | Carton and clutter control | Are empty cartons and packing material cleared from the stockroom and not stored on the floor? | Yes / No / N/A | No | 2 | Empty cartons removed, stock off the floor on pallets, no clutter in corners. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 17 | Chemical records | Are safety data sheets for every chemical used by the operator on file at the store? | Yes / No / N/A | No | 2 | Data sheet on file for each chemical named in this month's service report. |
| 18 | Chemicals kept awayFatal | Are pest control chemicals kept out of the store, or locked away from food, products and staff areas? | Yes / No / N/A | No | 5 | No pest chemicals stored near food, products or lockers, operator takes stock away. |
| 19 | No self-spraying | Is store staff refraining from spraying household insecticides on the floor or in the kitchen? | Yes / No / N/A | No | 3 | No aerosol cans or sprays in the store, all treatment done by the operator. |
Loaded into BorentisOps, each required photo is live, GPS and time-stamped, so a photo from yesterday or another store does not pass. Where the brand has a docket or display standard, Drishti scores the photo against it and marks the misses. Every fail raises a ticket with an owner and a deadline, and the maintenance executive sees the store on a heat map before the next visit.
The checklist runs offline and syncs when signal returns, in Hindi, English and Hinglish, and the operations score sits next to the store's selling score from Borentis Floor on one store card. Pricing is per store, so every store manager and staff member in the store is on the app.
Because pests follow cartons, food waste and warm corners, and every store has those. Rodents chew wiring and packaging, cockroaches live behind counters and in drains, and termites attack wooden fixtures and furniture stock. A single sighting on the sales floor in front of a customer does more harm to a premium brand than a year of contract fees.
Two: live pests or droppings in a cafe's food areas, and pest control chemicals stored near food, products or staff areas. Both are direct risks to health, so a fail caps the checklist at zero and raises an immediate ticket. Stores without a kitchen mark the food area item N/A, and it does not affect their score.
The day after the operator's monthly visit works best, because the service report is fresh and any treatment is visible. If the operator visits more often, as cafes usually need, fill the checklist once a month and attach every service report from that month. Sightings between visits should be logged and raised as tickets straight away.
Yes. The Excel download keeps the same columns BorentisOps uses: section, item, question, answer type, photo rule, weight, fatal flag and the note on what good looks like. It imports as a checklist, and a Borentis onboarding person maps the filled-by and reviewed-by roles to your people and assigns it to your stores. Photos of each bait station and the service report are taken live, so the reviewer sees the real condition.