Day one to day thirty onboarding steps for every new store joiner.
A store staff onboarding checklist is the list of steps a new joiner must complete between the first day and the thirty day sign-off: documents collected, uniform and ID issued, app and POS access set up, product and selling standards taught, a safety briefing given and a buddy assigned. The Store Manager opens one checklist per new joiner and ticks items as they happen over the first month, and the HR Executive reviews it at the week one and thirty day marks. It keeps onboarding the same in every store, whether the joiner is a sales advisor in a showroom or a barista in a company-owned cafe. A missed step raises a ticket with an owner and a deadline, so nobody reaches the floor untrained.
Free. No form. The workbook has the same columns as the table below, with the score formula and a fatal-item check in place.
Score = weight of items answered Yes ÷ weight of items not marked N/A, out of 100. Pass mark 90. A failed fatal item caps the score at zero and raises a ticket to the hr executive.
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 1 | Appointment letter signed | Has the new joiner signed the appointment letter and a copy been filed with HR on day one? | Yes / No / N/A | Optional | 4 | Signed letter on file with joining date, role, store and salary, copy given to the joiner. |
| 2 | ID and address proof | Have identity, address and age proof been collected and verified against the originals? | Yes / No / N/A | No | 4 | Copies collected and verified, age confirmed as eighteen or above, originals returned the same day. |
| 3 | Bank and statutory details | Are bank account, PF and ESI details, where applicable, submitted to HR for payroll? | Yes / No / N/A | No | 3 | Bank details and PF or ESI forms with HR before the first payroll cut-off. |
| 4 | App access set up | Does the new joiner have a working BorentisOps login in their preferred language, Hindi, English or Hinglish? | Yes / No / N/A | No | 3 | Joiner logged in on the store phone or own phone, language set, assigned to the right store. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 5 | Uniform sets issued | Have the policy number of uniform sets been issued in the right size and logged in the issue register? | Yes / No / N/A | No | 3 | Correct sizes issued, register signed, joiner in full uniform by day two at the latest. |
| 6 | Name badge and ID card | Has the joiner received a printed name badge and a company ID card with a current photo? | Yes / No / N/A | No | 3 | Printed badge with the correct spelling, ID card issued, no temporary handwritten badge after week one. |
| 7 | Grooming standard explained | Has the manager walked the joiner through the grooming standard using the photo guide in the staff area? | Yes / No / N/A | No | 2 | Joiner can describe the grooming standard and has seen the photo guide for their role. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 8 | Core range walkthrough | Has the joiner been walked through the core range, such as display cars, live demo units, the current collection or the menu? | Yes / No / N/A | No | 4 | Joiner has seen every key product or menu item on the floor with a trained colleague. |
| 9 | Price and offer sheet | Can the joiner find and explain the current price list, offers and EMI or exchange schemes? | Yes / No / N/A | No | 3 | Joiner explains two current offers correctly and knows where the offer sheet is kept. |
| 10 | Product knowledge quiz | What score did the joiner get on the brand's product knowledge quiz at the end of week one? | Number | No | 3 | A score out of 100 from the brand quiz, with a retake date if below the bar. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 11 | Greeting standard | Has the joiner been taught the brand greeting and shown it at least three times on the floor? | Yes / No / N/A | No | 3 | Joiner greets within ten seconds of entry using the brand greeting, observed by the manager. |
| 12 | Selling steps role-play | Has the joiner completed a role-play of the selling steps from need discovery to closing with the manager? | Yes / No / N/A | No | 3 | One full role-play done, need questions asked, product matched, close attempted, feedback given. |
| 13 | Recording consent explained | Where conversations are recorded, has the joiner been briefed on the DPDP recording notice and how to answer customer questions about it? | Yes / No / N/A | No | 3 | Joiner knows where the notice is displayed and can explain in one line why recording happens. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 14 | Unique POS login | Does the joiner have their own POS login, with no shared or borrowed passwords? | Yes / No / N/A | No | 4 | Personal POS login created, password known only to the joiner, shared logins never used. |
| 15 | Billing walkthrough | Has the joiner billed a practice transaction including a GST invoice, a card payment and a UPI payment? | Yes / No / N/A | No | 3 | Practice bill done with GST invoice, card and UPI, under supervision, then voided correctly. |
| 16 | Returns and exchange process | Can the joiner explain the returns and exchange process and who must approve it? | Yes / No / N/A | No | 2 | Joiner explains the return window, the approval needed and never processes one alone in month one. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 17 | Fire exits and extinguishersFatal | Has the joiner been shown every fire exit, extinguisher and the assembly point, and told how to use an extinguisher? | Yes / No / N/A | No | 5 | Joiner walks to each exit and extinguisher and names the assembly point without help. |
| 18 | Emergency contacts | Does the joiner know the emergency numbers, first aid box location and whom to call in a medical emergency? | Yes / No / N/A | No | 3 | Joiner points to the first aid box and the emergency contact list on the staff board. |
| 19 | Cash and security rules | Has the joiner been briefed on cash handling limits, the key register and what to do in a theft or robbery? | Yes / No / N/A | No | 3 | Joiner knows not to carry cash off the counter, not to hold keys, and whom to alert. |
| # | Item | Audit question | Answer | Photo | Weight | What good looks like |
|---|---|---|---|---|---|---|
| 20 | Buddy assigned | Has an experienced colleague been named as the joiner's buddy for the first thirty days? | Yes / No / N/A | No | 3 | Buddy named on day one, joiner shadows the buddy for at least the first three shifts. |
| 21 | Week one review | Has the manager held a week one review with the joiner, and are the points noted? | Text | No | 3 | Notes list what went well, two things to improve and any support the joiner asked for. |
| 22 | Thirty day sign-off | At day thirty, has the manager signed off the joiner as ready to work the floor unsupervised? | Yes / No / N/A | No | 4 | Sign-off recorded with date, or an extension with reasons and a new review date. |
Loaded into BorentisOps, each required photo is live, GPS and time-stamped, so a photo from yesterday or another store does not pass. Where the brand has a docket or display standard, Drishti scores the photo against it and marks the misses. Every fail raises a ticket with an owner and a deadline, and the hr executive sees the store on a heat map before the next visit.
The checklist runs offline and syncs when signal returns, in Hindi, English and Hinglish, and the operations score sits next to the store's selling score from Borentis Floor on one store card. Pricing is per store, so every store manager and staff member in the store is on the app.
On the joiner's first day, before they step onto the floor. The Store Manager opens one checklist per joiner and completes items as they happen over the month, so the checklist stays open until the thirty day sign-off. Opening it late is the most common reason safety briefings and POS logins get skipped, because the joiner starts selling before anyone has checked the basics.
Because it is the one gap that can hurt someone on the joiner's first busy day. Missing documents or a late quiz can be fixed in the following week. A joiner who does not know where the fire exits and extinguishers are is a safety risk to customers and colleagues, so a fail here caps the checklist and raises an immediate ticket to the Store Manager.
Yes. Brands often add temporary staff for Diwali, Navratri, the wedding season or the EOSS. Use the same checklist, but the thirty day sign-off can be marked N/A for anyone on a shorter contract. The safety briefing, POS login and product walkthrough should never be skipped, because seasonal staff often work the busiest days of the year.
Yes. The Excel download keeps the same columns BorentisOps uses: section, item, question, answer type, photo rule, weight, fatal flag and the note on what good looks like. It imports as a checklist, and a Borentis onboarding person maps the filled-by and reviewed-by roles to your people and assigns it to your stores. Each new joiner then gets their own copy, and HR sees every open onboarding across stores in one list.